The Property Manager's Guide to Creating an Extraordinary Customer Experience
“The key is to set realistic customer expectations, and then not to just meet them, but to exceed them — preferably in unexpected and helpful ways.”
Richard Branson
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The Property Manager’s Guide to Creating an Extraordinary Customer Experience willgive you all of the inspiration, tools and resources you need to identify, attract and serve your target audience; converting them into happy and loyal customers, and your personal marketing army!
What's Inside:
Compelling statistics that demonstrate why customer experience is so critical to your property management business.
Practical and actionable advice to identify, attract, and serve your target audience.
The role of various technologies in supporting and enhancing customer service.
A list of on-trend property amenities and services that can help to deliver an extraordinary experience.
Links to online tools and resources that will take you deeper into the process of creating an extraordinary customer experience.
